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How a behaviour change approach can unlock your recruitment conundrum

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How a behaviour change approach can unlock your recruitment conundrum

When it comes unearthing the best talent and attracting the best people to your organisation, it’s not rocket science. 

Frankly, astrophysics is of very little interest to recruiters (unless you’re NASA). 

But behavioural science – now that’s a different story.  

When setting out on a recruitment drive, there are some obvious things we want to try and communicate: Personalistaion of messagss or imagery can work wonders, or a clever use of colour or design.

  • An attractive employee proposition
  • A welcoming work culture and conditions 
  • An intriguing and exciting job role

OK, so we’ve ticked all those boxes but we’re still not necessarily seeing the quality or quantity of candidate we might be hoping for. 

So what do we do? 

Taking a behavioural science-based approach can help to open the floodgates. 

The EAST framework was developed by the UK Government’s Behavioural Insights team. It has been used widely and successfully to ‘nudge’ behaviours from enrolling in pension schemes to organ donation. 

And ultimately recruitment is a behaviour-based discipline – we are trying to ‘nudge’ people into filling out an application or sending a CV. 

The four components of EAST tap into our basic human instincts – the things we all do or respond to instinctively. Humans are very predictable creatures and can make the most of that. 

 

EASY Prompting people at the time when they are likely to be most receptive to a message is a sure-fire way to nudge their behaviour.

People are lazy. That’s not a disparaging remark. Taking the path of least resistance is ingrained in us all. So reducing any friction in the recruitment process and providing default options where possible can greatly improves the chances of people applying. Think one-click links to application pages and pre-populated parts of forms. 

 

ATTRACTIVE 

People like things too. What’s in it for me? Yes, short-term incentives such as sign-up bonuses can appeal, as well as attractive pay and conditions generally. But there’s also other simpler (and less expensive) ways to attract attention to your recruitment campaign. Personalisation of messages or imagery can work wonders, as can a clever use of colour or design.  

 

SOCIALShow 'peple like me' in your recruitment campaign and use of real life testimonials.  

We’re social creatures and we can’t help but be influenced by others. We do what others do and take their lead. Word of mouth can spread through networks quickly. So show ‘people like me’ in your recruitment campaign and use real-life testimonials. Tap into relevant groups – online and offline – to share the message through peers and community influencers. 

 

TIMELY

Prompting people at the time when they are likely to be most receptive to a message is a sure-fire way to nudge their behaviour. So targeting or remarketing to people when they are already searching for jobs online or visiting job pages can be hugely effective. And ensuring being laser-targeted in who our audiences are  – demographics, geography, ethnicity – is also pivotal to achieving better recruitment outcomes. 

 

And here’s a very handy example of how EAST powered a recruitment campaign for City of London Police. 

“I feel like they own and care for the project as much as we do! I would not use anyone else for my creative work and think Alive is ahead of the game.”

Jo Hobbs | Communications Manager

“Alive wowed us during the pitch process and they didn’t stop wowing us throughout the whole project. Every person we worked with at Alive were so friendly, knowledgeable and clearly passionate about what they do. They have worked with us to really understand what we do and have created a new brand and website that really stands out from our competitors. Thank you!”

Louise Burnard, Head of Marketing and Communications UK — Be | Shaping the Future

“Alive worked seamlessly as an extension of our team, quickly understanding our business and customers. They’re reliable, patient and consistently follow through, embracing the revision process, which is invaluable for complex projects like a rebrand and website refresh.”

Emily Stoten | Marketing Director

“The whole project was amazing!…
As part of our team, Alive armed us with everything we needed. We didn’t have to do all the thinking and driving – Alive did this for us.”

Julie Taylor | Head of Group Communications

“Outstanding! Informative, developmentally appropriate, vitally fun and engaging. We really value Alive’s innovative approach.”

Kath Evans | Director of Children’s Nursing

“It was a pleasure working with Alive. They were responsive, collaborative, and delivered exactly what we needed. They worked closely to the brief, took on feedback thoughtfully, and brought the campaign to life in a way that was both clear and impactful. ”

Hannah Marshall | Communications Officer – Housing & Regeneration
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